Ritchie Foam offers the following Return Policy: You can return the product within 15 days from the arrival date of your package. For defected products, we will refund full amount or give you credit. Otherwise, 20% of the product cost and full amount of shipping cost will be deducted for restocking. All items must have all tags (if any) intact & not show any signs of wear. If any signs of wear or usage are noticed, no credit will be given. Orders must be sent back in full unless arrangements are made to refund or exchange part of the order. Please make sure to get a return authorization number (R.A.N.) by email before sending your item(s) back. All non-confirmed returns will be refused. Accounts which refuse or cancel requested shipments already processed will be charged a 20% restocking fee and the shipping charges both ways. Buyer will be responsible for S&H both ways for returned goods.